Get Higher Conversions Part 3: Eliminating Customer Alienation
Posted by LoudMo on March 16th, 2010
The last two blog articles were focused on understanding and managing the emotions involved in making a purchase. If you missed them, go back to learn about customer anxiety and customer confusion.
These are not the only emotions that an affiliate marketer needs to understand. Even if you are able to successfully reduce anxiety and confusion, there is still one more major emotional problem to address: customer alienation.
Alienation, or the feeling of not belonging, can occur for a variety of reasons. These may include: not understanding technical jargon on a website or landing page, feeling as if the product is “not for them”, and feeling as if they are being patronized or “talked down to”.
Luckily, there is an easy solution, make your website or landing page as welcoming and understandable as possible. The trick to this is recognizing the underlying psychological triggers that will make customers feel comfortable. Alienation is typically connected with identity, tribalism, self-esteem and belonging. In order to make your customer feel at ease, here are a few tips:
- Recognizable tone of voice: Make the text or content of your website or landing page clear. Your writing should match the tone of your expected visitor’s values and beliefs.
- Images reflect customer base: If you are marketing an affiliate program targeted towards a certain group, use images to reflect this group. For example, if an affiliate marketer is promoting something related to Twilight, they should use pictures of younger people. If another affiliate marketer is promoting Viagra, they should show pictures of older males.
- Use the language of your customer: Promote an affiliate program with words and terms that the customer may also use. Technical jargon and advanced wording will look too complicated and may deter a visitor from making a purchase.
- Personalize product information: When describing a product or program, make sure to describe it in a personal manner.
Always remember that selling a product is not just about providing information and expecting immediate sales. Affiliate marketing is all about dealing with your visitor’s emotional concerns.
In order to promote affiliate programs and make the most money online, your website or landing page must focus on making a visitor feel protected, self-assured, and welcome so that they will feel comfortable with becoming a paying customer.
Now you can use all of your newfound knowledge to make money online by promoting affiliate programs, for more information check out http://www.loudmo.com
Tags: 10 best affiliate programs, affiliate marketing, affiliate program, affiliate programs, affiliate web site marketing, best affiliate programs, customer alienation, customer anxiety, high conversions, high converting, international payouts, internet marketing, marketing, online marketing, pay per download, pay per install, pay per install affiliate program, ppi, toolbar cash